Terms and conditions

About us

Fixwise Property Services is a trading name of Dragon Multi-Trade Limited, registered in England and Wales, company number 17519868. Registered office: 27 Old Gloucester Street, London WC1N 3AX. In these terms "we" means Dragon Multi-Trade Limited trading as Fixwise Property Services, and "you" means the person or business we quote for.

Quotes

Each quote is in writing and describes the work, the price and whether VAT applies. Quotes are free and valid for 30 days. A quote based on photos may change after a visit if the job turns out to be different from what was described; we tell you before any change.

Booking and access

Work is booked once you accept the quote. You arrange access to the property and, for rented property, tell the tenant about the visit unless we have agreed to contact them. If we cannot get in at the agreed time, a call-out charge may apply, as stated in the quote.

Changes to the work

If we find something during the job that needs more work, such as a broken drain under a blockage or a leak behind a damp patch, we stop and tell you. Extra work is carried out only once you agree to it and its price.

Payment

Homeowners pay on completion, by card or bank transfer. Landlords, letting agents and businesses are invoiced, with payment due within 14 days. A deposit may be asked for on larger decorating jobs, and the quote says when.

Cancelling

If you are a consumer and the contract is made by phone, online or away from our premises, you have 14 days to cancel it. If you ask us to start within those 14 days and then cancel, you pay for the work done up to that point.

You can cancel or move a booking free of charge with at least 48 hours' notice. Later cancellations may be charged a call-out, as stated in the quote.

Our work

We carry out the work with reasonable care and skill. If you find a problem with our work, tell us through the form on our Request a quote page and we will come back to put it right. If a fault in our workmanship appears within 12 months of the work, we put it right free of charge. This does not cover materials you supplied, normal wear, or damage caused by others.

Work we do not carry out

We do not carry out work on gas appliances or gas pipework, or electrical work that must be notified under Building Regulations. These need a Gas Safe registered engineer or a registered electrician.

Drain work covers pipes you are responsible for. Where a problem is in a shared or public sewer, we tell you so you can report it to Dŵr Cymru Welsh Water.

Pest control

We explain where traps and bait have been placed. You agree not to move or open bait boxes and to keep pets and children away from treated areas as we advise.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for defects that already existed and were not part of the work, such as the condition of a drain beyond the length we cleared. Nothing in these terms limits liability that cannot be limited by law.

Complaints and law

If you are unhappy with our work or service, tell us through the form on our Request a quote page and write "Complaint" at the start of the description. These terms are governed by the law of England and Wales.