Privacy notice

Who we are

Fixwise Property Services is a trading name of Dragon Multi-Trade Limited, registered in England and Wales, company number 17519868. Registered office: 27 Old Gloucester Street, London WC1N 3AX. Dragon Multi-Trade Limited is the controller of the personal data described in this notice.

What we collect

When you send a form on this website we collect:

• your name and the phone number or email address you give for our reply
• the property postcode, property type and access notes
• the description of the job and any photos you upload
• whether you are an owner, landlord, letting agent or business

If you send details of a tenant or another person, such as a name for access, please tell them you have done so.

How we use it

We use these details to reply to your enquiry, prepare a quote, arrange and carry out the work, and invoice for it. Our lawful basis is taking steps at your request before entering into a contract, and then performing that contract. We keep records needed for tax and accounting because the law requires it.

We do not use your details for marketing unless you agree to it separately.

Who we share it with

We use service providers to run this website and our enquiry system: Cloudflare, which hosts the website, and Reformat Studio, which provides the website and the enquiry inbox. They handle the data only on our instructions.

We do not sell personal data.

How long we keep it

Enquiries that do not lead to work are kept for 12 months and then deleted. Records of work carried out and invoices are kept for six years for tax purposes.

Cookies

This website uses only the cookies it needs to work. We do not use analytics or advertising cookies.

Your rights

You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. You can also object to how we use it.

To make a request, use the form on our Request a quote page and write "Privacy request" at the start of the description. We reply within one month.

Complaints

If you are unhappy with how we have handled your data, tell us first through the same form. You can also complain to the Information Commissioner's Office at ico.org.uk.